Terms & Conditions
Last Updated: 14-06-2026
These Terms and Conditions apply to all purchases made through the website of John & Grace Dublin, reachable via info@johngracedublin.com.
1. Applicability
By placing an order, you agree to these Terms and Conditions, our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.
2. Product Information
We make every effort to describe products accurately and provide up-to-date information. Colours may vary slightly depending on your screen. Typographical errors, pricing errors, and inaccuracies may occur; no rights can be derived from such errors.
3. Ordering and Payment
Orders are only processed after full payment has been received.
The available payment methods (Shop Pay, Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay) may vary by country. Customers are responsible for checking which payment methods are available in their location.
4. Processing and Delivery
- Processing time (dispatch): 1 to 3 business days.
- Shipping time after processing: 1 to 7 business days, depending on location.
- Shipping takes place directly from our supplier in China; customs charges may apply.
- The stated timeframes are estimates only; delays due to high demand, holidays, or customs procedures do not entitle the customer to cancellation or a refund.
5. Returns and Cancellations
Please refer to our separate Return Policy for all conditions. Cancellation after placing an order is not possible, and a refund or chargeback cannot be initiated before the item has been received.
6. Liability
We are not responsible for loss or damage during shipping if the tracking information indicates that the package was delivered to the address provided.
Our liability is in all cases limited to a maximum of the purchase price of the relevant item.
Please always check your address details carefully.
7. Intellectual Property
All content on this website (texts, photographs, logos, and design) is the property of John & Grace Dublin and may not be used without prior written permission.
8. Complaints Procedure
Complaints may be submitted in writing via info@johngracedublin.com.
We aim to respond within 5 business days.
For complaints regarding size or quality, please always include clear photographs and a description of the issue.
9. Governing Law
These Terms and Conditions are governed by Dutch law.
Disputes shall be submitted to the competent court in the district where John & Grace Dublin is established, unless mandatory law provides otherwise.