Shipping & Delivery

Last Updated: 14-06-2026

We strive to deliver your order as quickly and accurately as possible. Below you will find all information regarding our shipping and delivery policy.

1. Processing Time (Dispatch)

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive a tracking code by email.

2. Delivery Time

After processing, the average shipping time is 1 to 7 business days, depending on your location.

Please note that delivery may be delayed during busy periods, holidays, or due to customs procedures.

3. Shipping Method and Origin

To reduce waste and lower CO₂ emissions, we ship directly from our supplier in China.

As a result, customs charges may apply depending on the country of delivery.

Our shipping partners are: An Post.

4. Shipping Costs

Shipping costs are displayed at checkout and depend on the weight, destination, and selected shipping method.

5. Tracking Your Shipment — Customer Responsibility

The customer is responsible for monitoring the tracking code through our website and the link provided by email.

The customer is responsible for checking whether the package will be delivered to their home address or to a collection point, and for collecting it if necessary.

If delivery takes longer than expected or if there is an issue with the shipment, please always send an email to info@johngracedublin.com first, rather than immediately opening a chargeback or refund request.

6. Responsibility for Delivery

If the tracking information indicates that the package has been delivered, responsibility lies with the customer.

Please check your address details carefully. Any address errors must be reported within 24 hours of placing the order via info@johngracedublin.com.